Refund policy
We have a 30-day return policy, which means you have 30 days from the date you receive the item to request a return.
The item must be in the same condition as when you received it—unused, with tags attached, and in its original packaging—for the return to be accepted. You’ll also need the receipt or proof of purchase.
To initiate a return, email info@airecover.eu with your order number, the product, and the reason for the return. Please note that returns must be sent to the following address:
BELIEVE LYB, S.L. Avenida de Arroyomolinos, 11, Madrid 28925 Spain
If we accept the return, we will provide you with a return shipping label and include instructions on how and where to send the package. Returned items will not be accepted unless a return has been requested in advance.
In the event of a return, the associated costs will be covered by Airecover, as applicable
For any questions regarding returns, please contact info@airecover.eu.
Damage and Issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received a product different from what you ordered, so we can assess the issue and provide a quick solution.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
- Personalized or custom-made products.
- Products sealed for hygiene reasons that have been unsealed after delivery.
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards (non-refundable).
If you have questions about a specific item, please contact info@airecover.eu before purchasing.
Exchanges
The fastest way to get a different product is to return the current item and, once the return is accepted, make a new purchase of the desired product.
Refunds
We’ll let you know once we’ve received and inspected your return and will inform you if the refund is approved. If approved, it will be automatically refunded via the same original payment method within 10 business days. Please note that the time it takes for the refund to appear in your account may depend on your bank.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact info@airecover.eu.
6. Special Conditions — Black Month and Black Friday
In order to offer a commercial solution to customers who made a purchase prior to the Black Month or Black Friday campaigns and subsequently find the same product at a lower promotional price, Airecover establishes the following special conditions.
6.1. Scope of Application
These conditions apply to purchases made on the official Airecover online store (airecover.eu) during the period leading up to the Black Month and Black Friday campaigns, when the customer wishes to take advantage of a price reduction published afterward for the same product model.
6.2. Promotional Price Adjustments
The subsequent publication of a promotional price does not, in and of itself, imply the automatic application of a retroactive discount on a purchase that has already been made.
However, as an exceptional commercial measure, Airecover may offer the customer an electronic gift card for the price difference, in accordance with the terms set forth in this section.
The purpose of this measure is to offer a commercial alternative to customers who wish to benefit from subsequent promotions without having to make a new purchase or process a return solely for price-related reasons.
6.3. Gift Card for Price Difference
If a customer has purchased a product and the same model is subsequently listed at a lower promotional price during Black Month or Black Friday, the customer may request a gift card for the positive difference between the price actually paid and the final promotional price published by Airecover.
Request: The customer must send an email to info@airecover.eu indicating their order number and the corresponding product, within a maximum of 30 calendar days from the publication of the final promotional price applicable to the model.
Calculation: The difference will be calculated based on the amount actually paid by the customer and the final promotional price published on Airecover’s official website for the same model. If there is no positive difference, no gift card will be issued.
Issuance: Once the purchase details and the applicable promotion have been verified, Airecover may issue an electronic gift card for the corresponding amount and send it to the email address associated with the order, within an estimated 5 to 10 business days from the validation of the request.
Validity and Terms of Use: The gift card has no expiration date and may be used in the official Airecover online store. It is not redeemable for cash and cannot be used to purchase other gift cards.
Compatibility with Promotions: Unless Airecover expressly states otherwise, the gift card cannot be combined with other discount codes or current promotions.
6.4. Misuse and Repeated Requests
Airecover may review requests when there are reasonable grounds to suspect fraud, duplication, or abusive use of this promotional offer, such as repeated requests regarding the same purchase or attempts to obtain multiple refunds for the same price difference.
In such cases, Airecover may deny the requested commercial compensation, following a review of the specific circumstances.
6.5. Consumer Legal Rights
These terms and conditions do not limit or replace the consumer’s statutory rights, including the right of withdrawal where applicable, rights relating to product non-conformity, and applicable statutory warranties.
The request for a gift card due to a price difference is an independent and voluntary commercial measure and does not affect the exercise of the consumer’s legal rights.