Refund policy

We offer a 30-day returns policy. This means that you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@airecover.eu and provide your order number, the product you wish to return and the reason for the return.

Returns must be sent to the following address:

BELIEVE LYB, S.L.
Avenida de Arroyomolinos, 11
28925 Madrid
Spain

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your parcel. Items returned to us without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at info@airecover.eu.

Damaged or incorrect items

Please inspect your order as soon as you receive it and contact us immediately if the item is defective or damaged, or if you have received a product different from the one you ordered. This will allow us to assess the issue and provide a prompt solution.

Exceptions and non-returnable items

Certain items cannot be returned, including:

• Personalised or made-to-order products.
• Sealed products that are not suitable for return due to health protection or hygiene reasons, where the seal has been removed after delivery.
• Hazardous materials, flammable liquids or gases.
• Sale items and gift cards, where these are non-refundable.

Should you have any questions about a specific item, please contact info@airecover.eu before making your purchase.

Exchanges

The quickest way to receive a different product is to return your current item and, once the return has been accepted, place a new order for the desired product.

Refunds

We will notify you once we have received and inspected your return and will let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@airecover.eu.